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Shilla Rewards Terms and Conditions

Contents

Article 1 General Terms of Membership

1. The purpose of these Terms and Conditions is to lay down basic matters with respect to the use of Shilla Rewards (the "Program"), which is a hotel membership program of Hotel Shilla Co., Ltd. (hereinafter referred to as the “Company”).

2. The Terms and Conditions of the membership program and the benefits and services related to membership operations are applied to the following (items (1) through (3) being herein referred to collectively as the "Affiliated Hotels"):

(1) Hotel Shilla: The Shilla Seoul and The Shilla Jeju

(2) Shilla Stay (All Properties)

(3) Partner hotels and resorts

3. The company will stipulate matters concerning the membership qualifications of the membership program, benefits and earning and using membership points in these terms and conditions.

4. This Program shall be only available to individual Members who are 19 years of age or older, and corporations or organizations may not sign up for membership.

5. If any of the Terms and Conditions or rules of this Program is deemed contrary to the mandatory provisions of the country that a Member (or membership applicant) is a citizen of or resides in, it will be nullified for such member.

6. The Company may make changes to the composition, benefits and contents of this Program, including its terms and conditions, depending on the circumstances of the company, and may terminate this Program.

7. If the Company has made any changes to the Terms and Conditions, it shall inform Members of such changes by giving them written notice via e-mail or website posting, or by other reasonable means, within ten (10) days (or one (1) month if the changes are unfavorable to Members) from the effective date (the "Effective Date") of the new Terms and Conditions; and such notice shall specify such Effective Date, provisions in question and reasons for the changes. Members may choose not to accept the new Terms and Conditions, in which case they may terminate their membership. Notwithstanding the foregoing, Members will be deemed to have accepted the new Terms and Conditions if they fail to express no later than the Effective Date their intention to terminate their membership, despite notice from the Company stating so. However, where the changes are unfavorable to members, they may terminate their membership within two (2) months following such notice.

8. At least six (6) months prior to the termination of the membership program, the Company will post a public notice on its official website (https://www.shillahotels.com) (the “Membership Site”) and send an email notice to every member at least once.

9. Six (6) months after the notice of termination is given under clause 8 above, the points of the members will automatically expire and all benefits and services for them will be no longer be available.

10. In the event that the address and other personal information of members has changed, members must notify the company. Failure to do so could negatively impede membership service to the member, and the company will not be responsible.

11. The company may notify members of hotel information and members’ account statement, and will not be held responsible for its loss or late delivery thereof if it is delivered by mail.

12. These Terms and Conditions shall be governed by the laws of the Republic of Korea, and in the event of any dispute or legal action between a Member and the Company arising under or in connection with the Terms and Conditions, such dispute or legal action will be submitted to the court of competent jurisdiction over the locality of the Member's residence or the Company's registered head office.

Article 2 Membership Signup and Account Opening

1. Signing up for membership can be done via the membership website, mobile app or one of the named retail outlets at a partner hotel.

2. Members can sign up for membership free of charge.

3. Members cannot register for additional membership accounts.

4. If a Member creates multiple membership accounts, such accounts will be deleted except one, and the points and benefits for the deleted accounts will be automatically forfeited.

5. Name, birthdate, gender, e-mail address and phone number are mandatory fields that are required at the time of membership registration.

6. Membership numbers will be issued immediately after membership registration.

7. Members may use their membership numbers to check their account at the membership website.

8. Members may use their personal account at the membership website to check and amend account information, including the points they have, details of points they earned and personal information.

9. Members shall have their mobile membership cards issued when they sign up for the membership, and can check such membership cards on the membership website.

Article 3 Suspension and termination of membership

1. A member's account will be terminated if there is no transaction history for that account during sixty (60) months following the end of the month in which his/her last transaction occurred, and his/her existing earned Points and transaction records shall be automatically deleted. The Member shall be informed thereof by e-mail six (6) months prior to the termination of his/her account.

2. If a member signs up for membership again, he/she will be registered as a new member.

3. Members can apply for termination of their membership at the membership service center and membership website.

4. Applications for termination of membership will be processed within 24 hours after they are received, and the account, points and benefits of the member will be automatically nullified.

5. If a member ceases to be a member, his/her membership card shall become null and void and be no longer available.

6. In any of the following events, the company may cancel or terminate the membership.

(1) Violates any law

(2) Violates any provision of these terms, including trading of any of his/her privileges or points for money

(3) Has provided false information, failed to provide any essential data or provided any inaccurate data during application or registration

(4) Engages in any illegitimate act or else abuses any of his/her benefits under the membership program

(5) Fails to pay any amount payable to the Company

(6) In the event that the member’s decease

7. In the event of a Member's death, the deceased Member's membership tier and the points in his/her account will be automatically nullified and shall not be inheritable or transferrable.

Article 4 Transfer

1. No membership qualification, card, benefits by Tier or points may be transferred to a third party

2. Unauthorized transfer will be subject to the following penalties:

(1) Transfer of membership qualification: Disqualify and terminate membership

(2) Transfer of membership cards and benefits: Nullify benefits

(3) Transfer of points: Nullified transferred points

Article 5 Membership Tiers and Benefits

1. Member tiers are divided into Brown, Silver, Gold and Diamond.

2. Members will become Brown members at the time they register for membership.

3. Member’s tierwill be maintained and promoted if the conditions stipulated by the company are met.

4. The Company will adjust each member’s tier based on the annual membership program use (qualifying number of room nights, earned points from room stays, and earned points from F&Bs from January 1 to December 31 of every year).

Membership Tier Qualification

- Members get tier upgrade when either one of below tier qualifications (Qualifying Nights, Qualifying Points) is reached.

Membership Tier Qualification
Tier
Qualification
Brown Silver Gold Diamond
Qualifying Nights - 1 Night 10 Nights 50 Nights
Qualifying Points - 100 Points 50,000 Points 200,000 Points

5. The detailed conditions of the above Membership Tier Qualification table are as follows:

(1) Qualifying Nights

A. Qualifying Nights are night stayed at the affiliated hotels using membership program from the January 1 to December 31

B. Qualifying Nights are determined as of the date of check out (for example, if the member checks in on December 31 and checks out on January 1 of the following year, the Qualifying 1 Night shall be calculated towards the following year.

C. Only limited to Regular Reservations.

D. “Regular Reservations” are reservations that are made via Hotel Shilla’s reservation office or online reservation system (website or mobile app), except where they involve wholesale rates, complimentary rooms, House Use rooms, employee-only special rates, family-friendly rates, and/or bookings made through travel agents or other third-party agents.

E. For Diamond tier members, Qualifying Nights exceed 50 will rolled over to the next year’s tier record. However, rolled over Qualifying Nights shall not be re-rolled over to the next year’s tier record. (For example, if a member’s Qualifying Night is 60 on December 31 2021, 10 Qualifying Nights will be rolled over to the tier record of 2022. However, if actual Qualifying Night is 50 on 2022, rolling over Qualifying Night is 0 on 2023.) Roll over Qualifying Night will be effective on every first week of January.

(2) Qualifying Point

A. Qualifying Point is earned points from the January 1 to December 31 at affiliated hotels’ rooms and/or F&Bs.

6. Member’s tier adjustment consists of tier upgrade, renew, and downgrade

7. Membership tier is adjusted on the first week of January every year based on the member’s Qualifying Nights and Qualifying Points earned from January 1 to December 31 of previous year.

8. If a member achieve the qualification for a certain tier at any time during a year, his/her tier will be immediately upgraded. The new tier will remain in effect until December 31 of the following year.

9. If there’s any changes on membership tiers, the company will notify the member by e-mail.

10. Differential services and benefits will be provided based on the membership tiers of members, and the detailed services and benefits for each membership tier are as follows:

(1) Services and benefits by membership tier

Membership
Tier
Services and Benefits by Membership Tier Note
Shilla
Seoul
Shilla
Jeju
Shilla
Stay
Affiliated Hotels
Suzhou Shilla
Monogram
Quangnam
Danang
Brown Earn points
(3% of room, 1% of F&B purchase)
At Suzhou hotel, points are not awarded for F&B purchase
Silver Eearn points
(3% of room and 1% of F&B purchase)
At Suzhou hotel, points are not awarded for F&B purchase
10,000 point redemption voucher for stay · Issue once a year.
· One each for The Shilla Seoul and The Shilla Jeju

· Available only for “Regular Reservations”
· Only valid till the expiry date. (Invalid after the expiry date)
· Other coupons or discount offers may not be applicable along with this voucher
· Can check the voucher on Hotel Shilla mobile app
Gold Earn points
(4% of room, 1.5% of F&B purchase)
At Suzhou hotel, points are not awarded for F&B purchase
30,000 point redemption voucher for stay · Issue once a year.
· Available only for “Regular Reservations”
· Only valid till the expiry date. (Invalid after the expiry date)
· Other coupons or discount offers may not be applicable along with this voucher
· Can check the voucher on Hotel Shilla mobile app
5% discount on F&B purchases
10% discount on laundry services during stay
Free laundry service during stay
• Shilla Seoul : 1 shirt ironing
• Shilla Jeju : 1 shirt laundry
Once per stay
※ The laundry service offered by Jeju Shilla shall be limited to shirts (made of cotton) that can be washed with water.
3 room upgrade coupons(inclusive of 1 upgrade to suite) · Available only for “Regular Reservations”
· Limited to (3 nights) once per stay
(3 coupons are valid during the tier valid period)
72-hour reservation guarantee
Diamond Earn points
(5% of room, 2% of F&B purchase)
At Suzhou hotel, points are not awarded for F&B purchase
100,000 point redemption voucher for stay · Issue once a year.
· Available only for “Regular Reservations”
· Only valid till the expiry date. (Invalid after the expiry date)
· Other coupons or discount offers may not be applicable along with this voucher
· Can check the voucher on Hotel Shilla mobile app
10% discount on F&B purchases
15% discount on laundry services during stay
Free laundry service during stay
• Shilla Seoul: 1suit and 1 shirt ironing
• Shilla Jeju: 1coat/jacket and a pair of pants laundry
Once per stay
※ The laundry service offered by Jeju Shilla shall be limited to shirts (made of cotton) and long pants that can be washed with water
5 room upgrade coupons
(inclusive of 1 upgrade to suite)
Available only for “Regular Reservations”
· Limited to (3 nights) once per stay
(5 coupons are valid during the tier valid period)
Early check-in (before 12:00),
Late check-out (until 15:00)
Services may be restricted depending on the hotel's room availability.
Free lounge access (allowed to be accompanied by one other person only) Available only for “Regular Reservations”
· Services may be restricted depending on the hotel's room availability
48-hour reservation guarantee

(2) Detailed conditions of using the services and benefits for each membership tier
① All room upgrades shall only be offered when the room reservation is made via the Booking Office of Hotel Shilla or the booking site of Hotel Shilla (whether desktop or mobile) and request for room upgrade is made at the time of reservation via the booking center of the hotel where the guest is to stay. All room upgrades are subject to room availability at the hotels where the guests are to stay.
② The room booked by a Member is upgraded to its next higher room category (except Suite rooms) as long as the room upgrade service is available.
③ The room upgrade service is limited to three (3) nights for a single stay. If a Member using the room upgrade service desires to stay in excess of such three (3) nights, the Member shall either pay an additional fee or revert to his/her original room.
④ The Suite room upgrade service is available to those Members who are using a room in the category equal to or higher than Business Deluxe at the Shilla Seoul or Deluxe at the Shilla Jeju and up to the room category of Superior Suite at the Shilla Seoul or Corner Suite with a mountain view at the Shilla Jeju. In the category equal to or higher than Deluxe at Shilla Monogram Quangnam Danang and up to the room category of Corner Suite at Shilla Monogram Quangnam Danang.
⑤ The Suite room upgrade service will not be available for the following periods or dates (check-in basis):
• Shilla Seoul: July to August, Saturdays, Sundays, holidays, and December 24 and 31
• Shilla Jeju: July to August, holidays, and December 23 to 31
• Shilla Monogram Quangnam Danang: New Year's Day, Korean New Year’s Day, New Year’s Day, June to August and December 23~31
⑥ The Suite room upgrade service may not be used with complimentary night tickets or other discount vouchers.
⑦ Same-day reservations or walk-ins may restrict the services and benefits available during the stay.
⑧ The services and benefits of Affiliated Hotels may be replaced by other services and benefits or may become unavailable depending on the circumstances of such Affiliated Hotels. For the details of their services and benefits, please contact our Membership Service Center or visit the Membership Site.
⑨ Point redemption vouchers are only valid for Regular Reservations which are bookings made via the Hotel Shilla reservation office or Hotel Shilla’s online reservation platforms (website and mobile app), and present the voucher to the hotel front desk. (Voucher cannot be used once check out)
⑩ Free Lounge access for Diamond tier is applicable for up to 2 persons including member him/herself, and if the member stays at lounge inclusive room, those lounge access benefit and the Diamond lounge access benefit shall not be used both at the same time.

Article 6 Earning Points

1. Members must show their membership card and ID card when earningpoints.

2. Members will earn points from the final payment of qualifying nights and qualifying charges.

3. No Points will be awarded for the following:

(1) Room rates for wholesale rates, complimentary rooms, House Use rooms, special rates for the Company's employees, family rates, and reservations made through a travel agent.
(2) Rates not included in the contract
(3) Stays whose rates are paid by organizations and associations
(4) Amounts paid for purchasing Samsung gift certificates at the hotel front desk and amounts paid as membership fees
(5) Amounts paid to leased business sites
(6) Internet, mini-bar, pay-per-view TV, room cell phone charges, room phone charges, temporary bed rental fees, amounts paid for retail products, taxes and tips, amounts paid to use the business center, laundry costs, transportation expenses, amounts paid to use the fitness club, amounts paid to use The Shilla Seoul Urban Island (inclusive of Urban Island F&B), banquet expenses, No-Show cost and penalties for cancellation of room reservation

4. Members cannot earn points for several accounts.

5. Points will be awarded at a different rate by tiers based on the final payment amounts. In case of packages combining room and F&B purchases, points shall be awarded in accordance with the foregoing criteria, but with a division between room and F&B purchases.

6. One point worth KRW 1.

7. Points for payments made after membership registration may be earned, but points will not be earned retroactively for payments made prior to membership registration.

8. If two members stay in 1 room, points will be earned only for the member who actually made the reservation.

9. A member can earn points for up to 3 rooms on the same day.
However, points will be earned only if all the rooms were reserved by the member, and the member stays in one of the reserved rooms, and the member paid for the rooms.

10. There is no limit to the amount of points that can be earned at one time.

11. No points will be earned for point payments.

12. Points will be earned the day after payment.

13. If membership program points are omitted or there are any errors, the company will correct it.

14. If a member cannot earn points as he/she fails to show his/her membership card, he/she may claim his/her missing points through the point adjustment request page on the membership site or using the award request form, within six (6) months after the date of payment. (A proof of payment is required.)

15. Points earned in violation of these terms and conditions may be cancelled or suspended.

16. Earned points can be checked at the membership website.

Article 7 Using points

1. Earned points can be spent just like cash, at a redemption value of 1 KRW per point, at any of the Affiliated Hotels.

2. When using points, members must show their membership cards and ID cards, and clearly express the intention to use points.

3. The used points will be automatically subtracted from the member’s account when the points are used.

4. Subtracted points cannot be returned.

5. Members can exchange earned credits into Samsung gift certificates by applying for the E-Certificate.

Article 8 Expiration of points

1. Earned points will expire after the year members earned on the 31 December. (For example, the point expiry date of the point earned on 9 May 2019 is 31 Dec 2024)

2. Expired points will not be returned or redeemed.

Article 9 E-Certificate

1. Members can use the earned points to request the issuance of E-Certificates at the membership website.

2. Members may exchange the issued E-Certificate into Samsung gift certificate at the front desk of the hotel (The Shilla Seoul, The Shilla Jeju, Shilla Stay Dongtan).

3. To redeem Samsung gift certificates must present ID cards, membership cards and e-certificate at the front desk. (Gift certificate only can be redeemed by the member)

4. The E-Certificate can be used only by the member, and cannot be transferred to a third party.

5. E-Certificate cannot be cancelled or returned.

6. E-Certificate is valid for 6 months from the issue date.

7. Expired E-Certificates cannot be used, and no points will be refunded.

8. For more information on Samsung gift certificates, please visit www.samsunggiftcard.net/common/sgc/index.html

9. Matters concerning Samsung gift certificates will comply with the terms and conditions of Samsung gift certificates.

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The Shilla Seoul +82-2-2233-3131
The Shilla Jeju +82-64-735-5114
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Shilla Rewards +82-2-2230-5528